|
|
|
|
|
Questions on ordering
Questions on delivery
Questions on payment
Questions on our product
Questions on members and member's benefit
Do I need to register as a member to buy from you? No. You do not need to register as a member in order to make a purchase from us. Your order will still be processed if you wish to remain anonymous. For non-members, your personal data will not be saved to our database. Yes, you may order from us anonymously. Your order will still be processed. However, your data cannot be retrieved the next time you order from us and you may not enjoy the benefits that our members are entitled to. Is there any sample viewing available? For sample viewing, please email us at info@briefshop.com or fill up the form here. How long does it take to process my order? We need 3 working days to process your order. If you have chosen Bank Transfer as your payment mode, your order will be delivered within 3 working days after the amount has been reflected in our account. Please place your order well in advance to avoid any delay in delivery of your order. You may cancel your order within 24 hours after the placement of your order via email to info@briefshop.com. Your cancellation will be confirmed either through email or phone. There will be no charge incurred for cancellation of order. How can I check the status of my order? For members, you will need to log in and access My Account page. For non-members, you will need to click on the link that is provided by us that is sent via email to you in order for you to check the order status. Yes. You may make bulk purchase from us. To qualify, you need to order at least 10 quantities of the the same product. A better rate will be given. Do you have an exchange policy? Yes, we do have a replacement and exchange policy. Click here to view it. Is the delivery free of charge? Local delivery charge is S$3.00. All delivery will be made via registered post. If you want us to send via normal mail, please specify this request under delivery instruction when you checkout your cart. Please note that we will not be held liable for any lost of package for mail sent via the normal mail. Is the delivery free-of-charge even if the order is large? No extra charge will be impose even if the order is large. Alny extra delivery charges will be absorbed by us. Do you deliver to any part in Singapore? Yes, we do delivery to any part of Singapore. However, we encourage you to select Bank Transfer as the payment mode if the delivery is to an industrial area (E.g. Tuas...). Do you deliver to an overseas address? Yes, we do deliver to an oversea address. For overseas order, please add S$20 or USD14 to your order. Unfortunately, we do not deliver to PO Boxes for payment mode chosen as Cash On Delivery. We do deliver to PO Boxes if payment is made by Bank Transfer. What are the delivery options? For delivery, you may choose the normal mail or via registered mail. By default, all orders are sent via registered mail. If you do not wish to send via registered mail, please inform us. Please note that we will not be held liable for any lost of package for mail sent via the normal mail. How can I check the status of my delivery? You can check the status of your delivery if you have chosen Registered mail as the delivery option under "My Account" (for members only). For non-members, you may refer to the link sent via to you in the order confirmation email. What are the payment options available? For local order, we accept payment through Cash-on-Delivery and Bank Transfer. Please note that most banks take 3 working days for inter-bank transfer. We will only deliver after the amount is reflected in our account. For overseas order, you may pay through PayPal. We regret that we don't accept cheques for payment of your order. We only accept payment by credit card throught PayPal. You will need to sign up with PayPal in order to use PayPal for payment. Is there a refund if I cancel my order after I've made my payment? Yes. There will be a refund for whatever payment you have made. Our products are from the US or Canada. You can be assured of the quality of our product. What is the selling point of your product? Being guys ourselves, we know what you want. Therefore, we insist on bringing you quality, comfortable and wearable underwear that can be made a fashion statement. Does the product has any website? Please refer below for our products website:
How do I know if the size fit? You may refer to the size chart below. Please refer to the chart below for underwear sizes. Baskit / 2xist / Go Softwear / Jocko Cotton Size Chart
JM Size Chart
Jocko Microfiber Size Chart
What are the member's benefits? You may click here to know more about our member's benefits programme. To sign up as a member, click here. Do I need to pay to sign up as a member? No, you do not need to pay to sign up as our member. The membership is provided free-of-charge to our customers. Is there any expiry for the membership? There isn't an expiry date for all our membership. You can take your time to make use of the benefits that we have lined up for you without worrying of expirying membership. How can I be sure that my personal data is safe? Please be assured that once you have signed up with us as a member, we will not pass your personal information to third party or sell your information to third party. You may wish to read our privacy information here. Replacement or Exchange policy We want our customers to be completely satisfied with their purchase from The Brief Shop. If you have received the wrong colour or size, we will replace them with the correct colour or size, or exchange them for another design/style. Please take note of the terms below to ensure that you are eligible for a replacement or exchange.
*Please note that we do not refund items that are sold. The Brief Shop collects information about our customers for the purpose of providing our customers with better products and services in the future. The Brief Shop does not sell, rent or trade any of those information that has been submitted, to third parties. If, at any time, should you wish your details/information be deleted from our records, please email your Username and Email address to info@briefshop.com.
|